Shipping policy

Fabi Jorge uses DHL as our preferred shipping partner. Free worldwide shipping is included with every purchase. The average delivery time, for all our products is 3 - 10 working days. Insurance on all purchases in included in the purchase price

All our products are shipped from Portugal

 

RETURNS

Orders can be returned however if you wish to return your piece of jewelry for any reason, you have 14 days from the date you received your order.

Please note we can only accept your return if your items are in their unworn and immaculate condition with the jewelry pouch, box and certificate included in their original state from the country that the order was delivered to.

Please email us at sales@fabijorge.com with your wish to exchange or return your item and provide us with your name, home address, order number and phone number.

We will respond to your return request within 48 hours and provide you with our return address to post your item to.

When packing your return to send back to us, please ensure the pieces along with original packaging and certificate are in a sturdy box and follow the packing instructions below:

Please place the jewelry back in the Fabi Jorge pouch and place the pouch in the presentation box along with bubble wrap or tissue paper for protection.

Please make sure that the jewelry and jewelry box are secure and will not move around in transit.

We do not cover the cost of any return shipments and it is your responsibility to return the products to us safely. We recommend that you insure the return shipment and use a secure, trackable shipping method, that provides you with proof of sending as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them back.

Once we have received the order back ,within 14 days from date of delivery, it will be carefully inspected. Please note we have the right to refuse your return if the jewelry has not been returned in its original condition, if part of the packaging is missing (jewelry box and pouch) or if the products show any signs of wear. 

Once your return has passed our inspection, we will refund you the price you paid for the pieces, using the same method you used to make payment within 30 days. We will not be liable for any fee charged by your bank or financial institution on this refund and we will not refund the shipping costs.